Save the log file to a location of your choice.Įven though the log file is encrypted, share the log file with me by PM (provide link to file in cloud). Link to your log file stored in cloud, and screenshots if any.įirst, check the Record log box to start recording The post link at the top right of your post (copy and paste the link)ī. Private message me and include the following:Ī. (If someone else has already replied, then reply to that post and add your name to the list)ģ. Simply reply and add your name at the bottom of the post. To make reporting easier for you, if you see another member post the same issue you are experiencing:ġ. NEW - When your issue has already been reported Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible. Use our log collection function: Settings=>About=>App diagnostics Previous version of firmware or software that worked as expectedġ0. 3rd-party peripheral, audio, or lighting softwareĨ. When reporting a new issue, include the following info:Ĥ. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear. To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).īefore reporting issues, please make sure you have the latest software and firmware.īe clear about the key issue. Optimized component update process & Fix update failed issuesĮnhanced GUI layout and UI interactive behavior Suggest to uninstall Aura Sync software if already installed.ĪuraLayerManager(AURA lighting effect add-on) V0.0.18Īdded AniMe Matrix Editor multi-device supportĪdded FanXpert feature for Motherboard device typeĪdded "ROG CITATEL XV" direct link to "Recommended"įixed system suspend/resume lighting effect frozen issue There are several improvement and new features, many of the issues reported have also been fixed. If you would, please keep the dock connected to the computer with monitor(s) connected to the docking station (even though one may not be working) and attach the output of our diagnostic utility PlugDebug ( ) to an email to ‘ with the subject line ‘Ticket #384623 - Attention Pat’ as this will allow us to examine some log files from your system to help determine the next steps.A new major update is being rolled out. Regarding ASUS Armoury Crate Application, it is possible this is simply reacting to the display event or could be affecting the system’s graphics causing this behavior.īased on your description of the behavior, our first step is to get some additional information from your system to check for any out of date drivers and to help recommend the correct drivers for your specific system configuration. We have been seeing an ongoing issue where computers with fully up to date Windows 10 or 11 have been receiving graphics drivers 1-2 years out of date from Windows Update often resulting in similar disconnections. The most common cause of displays resetting to the laptop’s built-in display is out of date graphics drivers that do not match either the current version of Windows or the DisplayLink software required for two of the docking station’s outputs. Thanks for contacting us! I am sorry this is not working as expected. My laptop is an ASUS ROG Zephyrus M16 GU603. Has anyone else run into this? Short of uninstalling Armory Crate, which I don’t really want to do since it has some features that I use to manage my laptop’s performance, I don’t know what else to try. So I think Armoury Crate might be the culprit. It then dawned on me that every time there’s a connection issue, ASUS Armory Crate will pop up above the system tray and remind me to monitor my GPU usage. I thought it was a hardware problem with the dock itself, so I switched it out for a brand new dock – including the included new power and USB-C cables – but the problem persists. This causes all arranged windows to move to Screen 1, and drops my network connection so I lose connectivity to remote applications. Since the update, I’ve had an issue a couple dozen times today where the dock (UD-ULTC4K) will completely disconnect from the PC for a split second and then immediately reconnect. I had no problems with my PC or dock yesterday.
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